Terms of Service
Last Updated: July 11, 2026
1. Diagnostics and Scheduling
By submitting a service request or scheduling form on our website, you request a diagnostic visit to your residential address. All scheduling bookings are tentative until our office coordinates directly with you to confirm availability.
2. Upfront Pricing & Estimates
We provide clear, written, upfront pricing options for all repairs before work begins. Diagnostic fees cover the initial dispatch and identification of system symptoms. Homeowners are under no obligation to purchase repairs.
3. Homeowner Authorization
An adult homeowner over the age of 18 must be present on-site during the diagnostic visit to approve estimates and provide access to equipment. If the homeowner cannot be present, another adult (18+) authorized by the homeowner must be available to provide access and approve any work.
4. Contractor Licensing
Rayside Heating & Air is a licensed California HVAC contractor (CA License #1148035) operating in compliance with California contractor licensing regulations.
5. SMS Messaging Terms
Rayside Heating & Air offers separate text-messaging options for service-related communications and occasional promotional messages.
By choosing the service-message option, you agree to receive text messages regarding service requests, scheduling, appointment confirmations and reminders, technician updates, estimates, and related customer-care communications.
By separately choosing the promotional-message option, you agree to receive occasional promotional text messages and special offers from Rayside Heating & Air.
Participation in either messaging option is voluntary. Consent is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for assistance or contact Rayside Heating & Air using the phone number or email published on our website.
Carriers are not responsible for delayed or undelivered messages. You are responsible for providing a valid mobile number that you are authorized to use.
Opting out of text messages does not cancel an existing appointment or service request. Rayside Heating & Air may continue to contact you through other methods you have requested or authorized.
Please review our Privacy Policy for information about how we handle personal and mobile information.
6. Payment
Payment is due immediately upon completion of repairs or services unless otherwise agreed in writing. We accept major credit cards, financing (when approved), and other approved payment methods.
7. Contact Information
If you have questions regarding these Terms of Service or your service requests, please contact us at:
Rayside Heating & Air
14071 Peyton Dr #608
Chino Hills, CA 91709
Phone: 949-850-HVAC (4822)
Email: contact@raysideheatingandair.com