Privacy Policy

1. Information We Collect

When you schedule a diagnostic visit or request service using our website forms, we collect the basic contact details you provide. This includes your name, phone number, email address, physical service address, and any details concerning the symptoms of your heating or cooling system.

2. How We Use Your Information

We use the collected information exclusively to coordinate scheduling options, dispatch certified technicians to your home, and discuss diagnostics or upfront pricing choices. We do not sell, rent, or distribute your contact details to third-party marketing companies.

3. Data Protection and Storage

All customer contact information entered into our digital scheduling forms is handled securely. We restrict internal data access to authorized staff members coordinates operations, ensuring your residential details remain confidential.

4. Contact Us

If you have any questions about this privacy policy or want to review or modify the contact information you provided, please contact us directly:

Rayside Heating & Air
14071 Peyton Dr #608
Chino Hills, CA 91709
Phone: 949-850-HVAC (4822)
Email: contact@raysideheatingandair.com

5. SMS and Mobile Messaging Privacy

Rayside Heating & Air may collect your mobile phone number when you submit a service request or voluntarily agree to receive text messages.

Service-related messages may include responses to service requests, scheduling information, appointment confirmations and reminders, technician updates, estimates, and related customer-care communications.

Promotional messages may include occasional special offers, seasonal reminders, or other marketing communications from Rayside Heating & Air. Promotional consent is collected separately from service-message consent.

Participation in either messaging program is voluntary and is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

We do not sell or rent mobile information, phone numbers, or SMS consent records. We do not share mobile information, phone numbers, or text-message opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes.

Information may be processed by service providers acting on behalf of Rayside Heating & Air only as necessary to operate our systems, maintain customer records, coordinate requested services, and deliver authorized communications.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, understand website usage, improve performance, and support essential site functionality. You may control cookies through your browser settings. Cookies and tracking technologies are not used to obtain SMS consent, and declining nonessential cookies does not affect your ability to submit a service request or choose whether to receive text messages.